Standard delivery items will be despatched within 3 to 5 working days of order confirmation.
The quoted price given does not include the delivery charge. This will be added when we confirm your
If for any reason you need to cancel your order, please advise us immediately. If your order has been despatched we can offer a full refund excluding delivery charges.
If you are unhappy with the product or wish to exchange we require notification by email or post within seven days of receipt of goods to claim refund. Product must be returned in original packaging within 14 days for full refund or credit note.
Exceptions – Bespoke kits or products are non-returnable and exempt from cancellation or exchange. Our returns policy does not apply to any Treebox products bought from other distribution outlets. These should be handled directly with place of purchase.